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Audirvana problem

Greetings!

Lately, I've been having problems with Audirvana. I've written to the company support desk a couple of times and searched their blog: no reply from support and nothing on the blog.

I’ve entirely deleted Audirvana (using the Mac “AppCleaner” software to purge all files). I re-downloaded the 3.3.50 version of the software from the Audirvana.com web site. I re-entered my license key (accepted), re-connected to Tidal (successful) and I continue to receive the file loading error message, “Unable to open audio file for playback.” That happens even with files downloaded to my computer. Of course, I've rebooted the computer, disconnected the VPN and I'm out of ideas.

 

Any suggestions on how to deal with this problem will be much appreciated.

 

Thanks,

Keith

kacomess
kacomess OP
207 posts
 

Problem solved. Corrupted preferences files which I've deleted and replaced thanks to advice just received from Audirvana customer support. 

 

If this happens to any other "Audirvana Legacy Users", here are the terminal codes to correct the problem: 

defaults delete com.audirvana.Audirvana-Plus

defaults delete com.audirvana.Audirvana

 

After that's done, you'll need to re-enter the license code.

 

Keith

whart's avatar
whart
3,217 posts
 

@kacomess 

Keith- for what it is worth, I've found the user forum there to be faster than starting a "support ticket" (or whatever Audirvana calls it). You post in a new thread with a descriptive title and often, other experienced users will chime in quickly with fixes.

 

kacomess OP
207 posts
 

I searched the Audirvana Forum/Blog for the answer and, as I didn't see a similar problem there, I wrote to Support. This is the first issue I've had with their "legacy" software but, if I have another, I'll follow your advice and post a question on the Forum first. Anyway, I'm sure the company's support site is inundated with questions so I was happy to get a response...and it seems to have worked.

 

Thanks,

Keith

marined
6 posts
 

Same problem here.  I entered the text "defaults delete com.audirvana.Audirvana" into the Terminal app in MacOs Mojave, but nothing happened.

 

kacomess OP
207 posts
 

After I executed the terminal script Audirvana sent, the software ran for a time and then I started once again receiving the "file playback" error. I deleted the entire software package, reinstalled it, re-ran the script and...no luck.

I wrote to Audirvana a couple of weeks ago and after several days elapsed, I received a request from the company for the software log files and a IP address check which I provided. No reply so far.

I think Audirvana is tepid about continued support of the non-subscription version (i.e., the package you paid a "one time fee" to purchase) and is tacitly communicating that. I may try to build a Raspberry Pi with Moode or Volumio instead.

Anyway, I’m both stuck and disappointed...but, that’s the way it goes. If I get a helpful response, I’ll post it here.

Keith

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