I've always thought that overused definition of insanity made zero sense, and I cringe when anyone uses it.
DHL and the definiton of insanity
I'll start this by saying that after I ordered this amplfier I picked up another amp used that I really like so it isn't important for me to get this amp soon.
I bought a kinki amp that shipped DHL Tuesdday and on Wednesday it left Hong Kong. Arrilved Wed night in LA, Thursday morning in San Diego, on a truck for delivery to me at 11am. Delivery by 8pm. My address is a business address that closes at 6. It didn't get there by 6pm last night and I didn't get it. Today I get the same message, out for delivery at 11am, delivery by 8pm tonight.
I thought they might recognize it as a business last night but apparently not. So I started a chat with a DHL CS agent. It went like this:
DHL: Mr Stephenson, you cannot request a a specific delivery time. Is there anything else we can help you with.
Me: The problem is that you have my address classified as residential, it is a business address.
DHL: Silence for a long time then:
DHL "the shipper didn't specify the address as business."
me: "Sorry, not my fault. Now you have the correct information. Can you fix it please?"
DHL: "No, we cannot change it. Is there anything else we can do for you?"
me: Can you just mark it as a business address?
DHL: "No, we cannot change it?"
me: "So you'll keep trying between 1900 and 2000 every night for the next month? Are we going to have to send it back to Hong Kong and start over?"
DHL: Is there anyting else we can do for you?
DHL ends chat.
So this package went from Hong Kong to LA in a day. Now they can't get the last 20 miles in several days. I'm going to sit back at laugh at the incompetence.
I do recommend not using DHL after this experience.
Jerry
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- 27 posts total
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@steakster Yes, I always use my business address. I do not ever want a multi-thousand dollar package sitting on my front porch and I don't want to have to tell the seller how to ship it, lots of downside there. I get probably 20 packages during a normal week and generally no problems. Only very occasionally is there something I really want that gets delayed a day because of no evening delivery. I believe the amazon order was a part for something I was building and wanted to finish that evening. But most things come during the day time. |
Update: As I said in my original post, I was lucky to have another amp that I'm really enjoying. So I'm just treating this as a source of humor. Went down to the mailroom to pick up some tubes that had arrived for my current amp and guess who drove up--the DHL driver. I told him customer service said the package would be there between 1900 and 2000 and there was nothing could be done to change it. He basicly said the customer service agents are idiots and if drivers didn't resolve these situations themselves the company would go bankrupt. He was a pretty dang nice guy. So I got my amp, listened to it for an hour, and I'm back to my current amp with the new tubes. Both are excellent but these new tubes sound very sweet. New amp sounds great too. I'll work on getting more hours on the new amp over the weekend. Jerry |
@helmholtzsoul - Every time I practice the same session on piano, I expect to get progressively better. |
- 27 posts total