I'll start this by saying that after I ordered this amplfier I picked up another amp used that I really like so it isn't important for me to get this amp soon.
I bought a kinki amp that shipped DHL Tuesdday and on Wednesday it left Hong Kong. Arrilved Wed night in LA, Thursday morning in San Diego, on a truck for delivery to me at 11am. Delivery by 8pm. My address is a business address that closes at 6. It didn't get there by 6pm last night and I didn't get it. Today I get the same message, out for delivery at 11am, delivery by 8pm tonight.
I thought they might recognize it as a business last night but apparently not. So I started a chat with a DHL CS agent. It went like this:
DHL: Mr Stephenson, you cannot request a a specific delivery time. Is there anything else we can help you with.
Me: The problem is that you have my address classified as residential, it is a business address.
DHL: Silence for a long time then:
DHL "the shipper didn't specify the address as business."
me: "Sorry, not my fault. Now you have the correct information. Can you fix it please?"
DHL: "No, we cannot change it. Is there anything else we can do for you?"
me: Can you just mark it as a business address?
DHL: "No, we cannot change it?"
me: "So you'll keep trying between 1900 and 2000 every night for the next month? Are we going to have to send it back to Hong Kong and start over?"
DHL: Is there anyting else we can do for you?
DHL ends chat.
So this package went from Hong Kong to LA in a day. Now they can't get the last 20 miles in several days. I'm going to sit back at laugh at the incompetence.
I do recommend not using DHL after this experience.
Jerry
