Caveat Emptor

I almost never post and never have submitted a bad review but my experience with Apos Audio requires me to do such.

I ordered a DAC from them and they sent wrong color. I tried to contact them via phone and the only way to get someone's attention is through email. They gave a slight refund if I wanted to keep the DAC which I accepted. Then when I hooked it up it would not work correctly. They offered suggestions on a possible fix which I tried all to no avail. I asked to send the unit back to get refund and that is when the issue on a 20% restocking fee was communicated to me due to having it longer than the time allowed. This was not acceptable to me as I had to wait for their response between emails. I sent the unit back and filed a dispute with Paypal and it took me 3 weeks from the time they received it to get my money. I will never buy from them again and will give my business to Mother Amazon where returns are much simpler and I don't have to write numerous emails to get refund.

Just a heads up to all.

clifblock04-18-2022 4:33pm

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artemus_5 Details Discussions Posts This discussion Message User 1,992 posts 04-18-2022 at 08:03pm Copy Comment URL Report Comment Edit Delete Welcome to the world of ChiFi. Where the products are cheap and even 1/2 of the work. I bought a Cheap ultrasonic record cleaner off of walMarts site. I just figured that they had at least reviewed this company. So I was safe..... The cleaner came with the wrong US cleaner itself. I was quite satisfied with the quality of the rest ofm the unit. So I asked them to send me the US cleaner for exchange. TI had to instead, box up the whole thing and send it back. Then I would have to reorder it. I got the $$$ back and went elsewhare Ordered it elsewhere and all was well except the plug for the record spinner motor. They sent a new one but it had to come from china so was 2 weeks getting here. they have a 30 day return but it was 25 days before I could use it. Bottom line is that Chinese customer service is NOT on par with what we used to get. Our is going in their direction though. They are used to waiting for everything. OTOH, the machine is good and works well. The only thing to replace is a motor and a US cleaner itself Those are easily replaced.
audioguy85 Details Discussions Posts This discussion Message User 2,025 posts 04-18-2022 at 10:14pm Copy Comment URL Report Comment Edit Delete I only ever bought a bc-3 bluetooth HD module from them. Received it in correct color, and it was as described and works very well connected to my v90 dac. No problems connecting to it and it sounds great. I think Apos is a pretty good outfit.
noromance Details Discussions Posts This discussion Message User 10,026 posts 04-18-2022 at 10:28pm Copy Comment URL Report Comment Edit Delete I'm on the OPs side. Unit fails for any technical reason within 12 months should be a no-questions-asked replacement or refund.
jjss49 Details Discussions Posts This discussion Message User 6,612 posts 04-18-2022 at 10:41pm Copy Comment URL Report Comment Edit Delete just so folks are clear, and not conflating chi-fi and so on, with all the negativity that is often associated with it... apos is a california based stocking retailer, in berkeley/oakland specifically they retail many of the chi-fi made brands/dacs, headphone amps, power supplies, etc etc -- along with headphones, cables made elsewhere, including in the usa and europe but this retailer is american, serves the usa market, and deals with returns, info requests, warranty issues etc for all products it sells, china sourced or otherwise
henry53 Details Discussions Posts This discussion Message User 280 posts 04-19-2022 at 03:26am Copy Comment URL Report Comment Edit Delete Don't buy anything with Naim on it. Even some past distributors will warn you. This issue is not about Chinese vs anybody. I have Vincent gear and they have been excellent.