Apos Audio
Apos Audio is an authorized retailer of new audiophile equipment from a growing but carefully curated set of brands.
By partnering directly with the brands we carry, we guarantee 100% authenticity of everything we sell. We even offer Free Shipping, Lowest Price Guarantee, Apos 2nd Year Warranty and 45-Day Return Policy on all the products, so you can be confident you'll be happy with your purchase.
@jjss49
just so folks are clear, and not conflating chi-fi and so on, with all the negativity that is often associated with it...
Looking at their site, I'd guess that 95% of their inventory is made in China. They say, They are "partners" with these brands. So you have an American company selling Chinese gear. Was the faulty gear that OP had made in china? Most likely.
Anyone remember why Grant Fidelity quit selling Psvane tubes? They reported that the Chinese company wanted to dictate policy to them, the seller. does this happen at Apos?
They have a lot of convoluted policies which seem contradictory to me. 45 day return with all sorts of stipulations. Any way you slice it, Chinese policy has its fingerprints all over this including only email communication when a telephone call could take care of the problem much quicker and easier. Two reasons come to mind. Email is much more anonymous and buys them time for these caveats so they get more of the customers $$$. Then the other possible reason for no phone calls. Could it be that this American company has very few who speak English
My point is that there are cultural differences in the ways and expectations of these 2 countries. Different expectations are one of the main reason for customer complaints. However if you are willing to tolerate these differences and the problems which often arise then go ahead with the purchase. But don't come crying when the $200 saved results in $500 worth of loss, grief and irritation
