Caveat Emptor

Apos Audio

Apos Audio is an authorized retailer of new audiophile equipment from a growing but carefully curated set of brands.

By partnering directly with the brands we carry, we guarantee 100% authenticity of everything we sell. We even offer Free Shipping, Lowest Price Guarantee, Apos 2nd Year Warranty and 45-Day Return Policy on all the products, so you can be confident you'll be happy with your purchase.

@jjss49 

just so folks are clear, and not conflating chi-fi and so on, with all the negativity that is often associated with it...

Looking at their site, I'd guess that 95% of their inventory is made in China. They say, They are "partners" with these brands. So you have an American company selling Chinese gear. Was the faulty  gear that OP had made in china? Most likely.

Anyone remember why Grant Fidelity quit selling Psvane tubes? They reported that the Chinese company wanted to dictate policy to them, the seller. does this happen at Apos?

They have a lot of convoluted policies which seem contradictory to me. 45 day return with all sorts of stipulations. Any way you slice it, Chinese policy  has its fingerprints all over this including only email communication when a telephone call could take care of the problem much quicker and easier. Two reasons come to mind. Email is much more anonymous and buys them time for these caveats so they get more of the customers $$$. Then the  other possible  reason for no phone calls. Could it be that this American company has very few who speak English

My point is that there are cultural differences in the ways and expectations of these 2 countries. Different expectations are one of the main reason for customer complaints. However if you are willing to tolerate these differences and the problems which often arise then go ahead with the purchase. But don't come crying when the $200 saved results in $500 worth of loss, grief and irritation

That is absurd! The 20% restocking fee is designed to enable one to audition equipment in their own home w/ their particular equipment to see if it sounds good. We know some equipment requires breaking in to sound its best.

If the equipment is defective, a full refund or replacement should be honored at no additional cost!  I’ve owned successful businesses for over 40 years & would never treat one of my customers so poorly. 

Thanks for posting. I think what is important is that it appears you alerted them to issues with the unit within the time frame they outline for no restocking fee. They had you try fixes, instead of immediately shipping another, which were unsuccessful. I am surprised that they even attempted a restock fee when it appears you alerted them timely of a problem and it was defective. Plus, restock fees are not applied to defective products, in my experience. Heck, I hope they don’t ’re-stock’ it or resell it at a discount, which is how sellers cover selling opened stock.  It can be tricky when a seller does not use phones and I am unsure if my email or online for went through.  Glad it all worked out.  

Thanks. I tried everything in my power to make it work so I could enjoy and not send back and miss listening to music.  It would be nice if possible to pick up the phone and discuss with someone but when I called the number listed on their website all I got was a recording and not even able to leave a message.

I am happy others have had good experiences with them but once they made an error in sending me the wrong color I thought they would have taken the extra steps to make this right instead I got push back during the whole process.

I can't recall the last time something like this rose to the frustration level this did.

The have lost a customer for life.

The customer in most cases are always right and Apos Audio you should feel ashamed of yourselves. Word spreads quiickly and if you want to remain in business I suggest you give your customers the benefit of the doubt and keep them happy!