Hey - What Happened to the Beware of Viking Acoustics Thread


Just wondering what happened to the thread detailing Viking Acoustics' recent poor customer service tactics.  Poof and its gone.

128x128rdk777

Dear Derek, (VORTEX)

As stated before: we accepted your order for Viking TubeMaster loudspeakers after completing them you asked if you could change your order to Berlin Loudspeakers... wanting to please you we said yes and built a custom pair for you. Packed and delivered to you. You asked if you could return them because you were unhappy with the painted Finnish ply cabinets.

Normally a custom order would be corrected not returned; but we wanted to please you and said yes. We shipped you a beautiful product you returned a destroyed product.

We issued you a partial refund...you cashed the check.

If you would like us to post pictures of your cashed check (refund) and pictures of the Berlin R we shipped and then the destroyed ones we got back from you we can.

Regards,

David.

 

David’s response above seems pretty factual to me. Case closed, as far as I can tell. 

@oldrooney - case closed?  Are you kidding me?  What is your relationship to Viking?  Please disclose.

Viking's major mistake was to not address this immediately. Two sides to almost every story, I would like to see pictures from Viking to teach some of you a lesson about believing everything you read. Huge is if the client cashed the partial return check and didnt mention this in his OP. Funny how so many people dont understand the variations in human nature and behavior as these relate to business. 

Agon killed it. Still up at What’s Best.

They thought their members should know about this issue with Viking.

Guess we know who rules the roost here.