Speaker upgrade on my mind. Just Googled 'Avalon Acoustics Reviews' on my cellphone. Surprised at the result. Suppliers not paid on time. Customers complaining of no response to service enquiries or problems. ?? Any experiences here?
Being a previous owner of Avalon in 90s its a new ball game now...one company that needs to hang out at pass labs customer service for awhile to see how it's done...I'd avoid this brand totally.
Looks to me you should move on. It is important the manufacture feels responsible to back their products after the sale. I have an ARCAM AVR 550 and sent it in. They replace everything with the 950 except the power supply. It was like getting the extra upgrades for free. The 950 costs $3,000 more. The audio world is quite small. Consumers talk and they can make or break their future sales.
Small companies (which most audio makers are) often struggle to survive their founders' passing. Even if they're not sold & gutted, the vision & passion that birthed the company is very difficult to sustain. Sounds like Avalon could be going down that road. It was founded by the late Charlie Hanson (Ayre).
It's disappointing. Their website indicates great products, and I heard a demo sound excellent, but this reputation puts me off. I also noticed another well known reviewer 'doubting' the perfection they claimed for their Tesseract. I did a double take one time when one of their promo ads claimed 'flat response to 100,000cps' since this is impossible with available materials and technology. Thought maybe just a typo?
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