Avalon Acoustics reputation

Its been eight years since I accidentally ruined a tweeter on one of my standard Eidolons. Avalon Acoustics responded to my email the following day with an order form. I received the part the following week. 

I didn't find a need to discuss my issue. 

m-db : probably because you clearly didn’t have an issue.

Being a previous owner of Avalon in 90s its a new ball game now...one company that needs to hang out at pass labs customer service for awhile to see how it's done...I'd avoid this brand totally. 

Still lots of great customer service companies. For my experience it’s Pass, Rowland, Cerious, Aerial 

Looks to me you should move on.  It is important the manufacture feels responsible to back their products after the sale.  I have an ARCAM AVR 550 and sent it in.  They replace everything with the 950 except the power supply.  It was like getting the extra upgrades for free.  The 950 costs $3,000 more.  The audio world is quite small.  Consumers talk and they can make or break their future sales.