Kevin, I did some checking at my office to see if I took a picture of the support for the transformer - all packaing pics, but not of the unit opened with the support. I early stated it was Kevin with Approved Audio, it was really Larry. This is what he wrote to me when I sent mine in (and by the way, the unit will power up and even seemed to lock onto the signal - just no output):
". . . prior to shipping, i suggest removing the screws from the cabinet (4 on bottom, 3 on rear,
3 on top front) and sliding back the cabinet. you will see a large black thing in the front left corner-this is the power transformer.
take some cardboard or something similar and place some pieces on top of the transformer so that when you slide the cover back on, the cover will press against the transformer holding it in place. cal used a transformer which is not screwed to the chassis, it is held by the solder connections and some glue between the transformer and the circuit board. if the box gets dropped just right, the transformer can break loose. this is not a good thing. it doesn't happen often, but i've seen a couple. i always do this when i return ship them, and haven't run into a problem. it's cheap insurance. box it up, insure it for $1000 and send it in. it's a great sounding dac, i use one in my system."
". . . prior to shipping, i suggest removing the screws from the cabinet (4 on bottom, 3 on rear,
3 on top front) and sliding back the cabinet. you will see a large black thing in the front left corner-this is the power transformer.
take some cardboard or something similar and place some pieces on top of the transformer so that when you slide the cover back on, the cover will press against the transformer holding it in place. cal used a transformer which is not screwed to the chassis, it is held by the solder connections and some glue between the transformer and the circuit board. if the box gets dropped just right, the transformer can break loose. this is not a good thing. it doesn't happen often, but i've seen a couple. i always do this when i return ship them, and haven't run into a problem. it's cheap insurance. box it up, insure it for $1000 and send it in. it's a great sounding dac, i use one in my system."