In the above post The picture above is supposed to say "above is not of very high magnification."
Talking about service!
My 20 month old Soundsmith Voice started miss-tracking. With the naked eye the stylus looked...odd. Viewed under magnification, the cantilever had twisted in it's fitting so that the stylus was pointed at the right channel. I mailed this picture to Soundsmith. Peter Ledermann wrote me back telling me to call him which I did. He told me to ship the cartridge back and leave a message on the box, "For Peter's Immediate Attention!" I got the repaired cartridge back IN FIVE DAYS and with no charge even though the cartridge was 8 months off warranty. Thank you Soundsmith!
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- 20 posts total
@mijostyn Thank you for the information and good comment. Your contributions always attract my attention. |
@mammothguy54 , Thank You. |
I posted it as an FYI. I have no interest in Soundsmith other than I own one. For people buy expensive little things it is comforting to know that a manufacturer stands by it's products and even after the warranty is up it will still cover manufacturing defects. Everyone makes mistakes, it is what you do afterwards that counts. |
- 20 posts total