Just got a response from Rich. What a nice and classy guy!
See below. So I will configure the switch to make the ENO work with Melco for the time being, and will definitely order a Muon in the near future.
"I’m sorry to hear you’re having trouble with the ENO filter working directly between your switch and the Melco. I’ve had a look at Melco’s website and it describes that particular device as a 1Gb/s Ethernet connection. If the Melco server won’t ‘auto negotiate’ down to 100Mb/s then the ENO won’t work as it is a 100Mb/s device.
The reason it works between your router and your switch is that those devices will work at 100Mb/s.
If their is a dedicated 100Mb/s port on your switch, try using that to the Melco, or if your switch is a ‘managed switch’ you could configure a port to be fixed at 100Mb/s.
If it makes a worthwhile sound improvement in between the router and switch, then that’s where to use it, but if you wish to return it, then of course you can do that.
We do have one product that works at 1Gb/s, which would work in your situation and it’s a much better sounding filter, the Muon Pro filter, it’s not yet on our website but we can supply it. It is a bit more expensive though at £1495
I hope that helps?
Best regards,
Rich Trussell"
Network Acoustics