I had an expensive piece of art delivered by ups to my house when I wasn’t there and the box was damaged. I took pictures of the box the way they delivered it. They I open up the box and the frame was damaged so I took more pics of the damage. I submitted a case to ups with all the pics and I got a new $2000 frame.
on expensive purchases, I always pay for signature required so when it’s delivered, I can check the condition of the box before I sign for it and if it is damaged, I will refuse the package.
For years now, I won’t ship expensive equipment, local sale with cash