Perhaps the person simply forgot or there was no one there to answer your question properly. Why not call a dealer, explain your situation and ask for help before bad mouthing the company in a public forum? That would be the proper way to handle. I’m sure it isn’t life or death to wait a few days for an answer.
Hey Sota - Whatever Happened To Customer Service?
Recently, I contacted Sota Turntables to inquire about their Comet VI model. I had a very simple question: What is the total height of the turntable without the dust cover? This is important to me as I store my table on a pull-out shelf with limited headroom. The reply I received was " Thanks for the inquiry. I don't have that measurement quickly available, but I do know it's 6-1/4" tall to the top of the cover, so I'd estimate an inch less." I responded that I needed to know for certain and could not rely on an estimate, due to my space issue. The response? " I'll see what I can do."
That was 5 days ago.
Wow. Has anyone dealt with Sota recently? How can I feel comfortable making a substantial purchase from a company that cannot answer a basic question from a potential buyer? I can't help but wonder what service after the sale would be if needed. SMH...
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Christian is also exceptional.
IMO their after sales support is pretty darn good… way better than average… I have no hesitation in recommending them. And if it was a few weeks ago I would take credit for having them distracted, on my 38 year old table. 😎 So getting support happens, but it is also not instantaneous. If it lasts you a few decades, then I am not sure 5 days is a deal breaker.
@gnoworyta How high is the space you have? The tonearm probably defines the height… but a spindle clamp has to be at least 1-1/4” and can also define the maximum.
I have not had a better table, and I have not had a worse one. |
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