Sorry to hear about you unpleasant experience with LM and their Austrian distributor. I’ve written an email in Chinese to LM’s headquarter in relation to this. Hopefully it will draw their attention and they can help resolve the dispute and speed up the repair. Best of luck.
My terrible Customer Journey with the Line Magnetic LM-503PA Mono Vacuum Tube Amps
Spoiler: Would I recommend buying a Line Magnetic product? Not when you are in Germany or Austria.
I don't know how the customer support in the United States is, but my customer journey with the Line Magnetic LM-503PA Mono Vacuum Tube Amps in Vienna is terrible.
In the Summer of 2021, I spent 10k on a pair of Line Magnetic LM-503PA mono vacuum tube amps. This was by far my worst decision in 40 years of buying hi-fi gear.
So far, I have enjoyed listening with the amps for 11 months. But for 5 months, I couldn't enjoy listening with the amps because of defects and ridiculous customer support. As I'm writing this, my Line Magnetic LM-503PA is defective at the distributor for repair for more than four weeks, and Line Magnetic has not even sent the missing spare parts from China to Germany yet. But this is just the tip of the iceberg of my terrible customer experience with a Line Magnetic product.
This is why I wrote a customer report about my journey with the Line Magnetic LM-503PA mono vacuum tube amp. The report is about many customer-unfriendly emails, a dealer who doesn't answers emails at all, the European Line Magnetic distributor holding my amp hostage, and Line Magnetic in China refusing to answer my questions.
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Audio is supposed to be an enjoyable hobby. So sorry that you are having problems with this company. Up until now I have heard positive things about LM products. However, that has had to do with their excellent sound quality; not customer service. Thank you for posting about your experience. It will no doubt be helpful to other audio enthusiasts on this forum who might be considering the purchase of a Line Magnetic product. Hopefully the company will see your information and use it as a reference for improving their customer service. Best of luck in resolving this situation.
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@steven365 Very decent of you. |
Contrast that with my most recent experience with Pass Labs in Auburn, CA. Kent English, mgr. I sent my INT25 to Auburn CA 12/01/22. It was repaired under warranty and returned to me freight paid-in a new box- 3 weeks later. I am not buying any more MIC goods. Plan to unload my only MIC - A REL sub for a Paradigm at the next possible opportunity. Life is too short for the unnecessary stress. |
I am so sorry you have to through this horrible ordeal. When you pay ten grand for a pair of amps, you should expect to be treated well by the dealer, distributor and manufacturer. All three have failed you. I read a lot about goods manufactured in China with poor distribution and service and while the products are very tempting, I always shrug them off. I had been eyeing the LM CD player which I was thinking of using in my office system as the McIntosh player I am currently using is getting long in the tooth. Not anymore though. If little else, I thank you for steering me away from possible headaches. I hope you have a happy ending but from experience, it looks like you are going to have a fight ahead of you. If all else fails, hire an attorney. Best of luck! |
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