2. misc-audio
  3. 182160-166623

Qobuz hell

Ending a subscription with qobuz turned out to be hell. I did it two weeks ago only to find out that my account is still active and I am still being charged. I contacted qobuz yesterday and the first response was from a bot saying at 9AM they will be back online tomorrow. Which is actually today, so when I got online to figure out what happened, I received the rudest, most useless responses and then ending the chat by the agent. So as of now, I am unable to cancel my subscription - I don't want to use it, pay for it etc. I found it mediocre anyway.

 

I have no doubt I will spend many hours trying to cancel it in the coming days and get horrible treatment.

grislybutter
grislybutter OP
3,122 posts
 

thanks @lalitk 

ltmandella's avatar
ltmandella
161 posts
 

I had a different dissatisfaction with QOBUZ which caused me to cancel.  The cancellation worked fine for me.

I wonder, could you have been close in time to the start of a new month's subscription, and there is some time difference issue considering QOBUZ is an international organization?

grislybutter OP
3,122 posts
 

@ltmandella I was 13 days away from the renewal date. Which is why it's so annoying.

hickamore
672 posts
 

Among those complaining of Qobuz SQ, nobody reveals what streamers they are using. I am using Aurender N200 for only one week, all other variables constant, and only now am finding the "bass bloat" reported by others above. Hmmm. Could be need to try a different DAC. Maybe just a bad couple nights on Ethernet. 
As for Qobuz itself, I hate (loathe, detest, cannot bear) MQA, so no more Tidal, ever. Remains to be determined what SQ is being lost with Apple Music, but ease of use is worth a certain degree of loss in all but the most critical listening circumstances. Jury is out here and need more evidence from there. 
Time for an updated 2023 session on Best Streaming Services And Why.

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kingbarbuda
514 posts
 

With Roon I prefer Qobuz over Tidal. 

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