Qobuz hell

@bobbyloans

"This is a fairly lame forum topic "

and everyone else.

I am happy for everyone who enjoys qobuz.

For me, connection dropping is a show-stopper. Which happened all the time.

Now about customer service:

They did not honor my request to cancel it from 01/16 (the request that was supposed to happen when it said it did 2 weeks ago). They cancelled it now, so it would be live until 02/16, Except that I can no longer log in.

SO THEY CONTINUE TO CHARGE ME WHILE THEY DELETED MY ACCOUNT.

They are either incompetent or scumbags. Just one story, one view. It’s one of the worst customer services that I experienced. I also emailed them 24 hours ago at the support address, no response.

Since now I get all the errors on the web site in French, I assume (and I looked it up) they are located in France. It is also a window into communication and customer service outside the US. E.g. in my old country, there is pretty much 0 customer service, vendor is the king 

Qobuz, Are you listening?  Your search engine is terrible.  I search for a song by title, and it brings up many many other songs with different titles, and then, far down the list, is the song with the exact title.  It is not just me.  This is a foundational feature to your product - please fix it.  

Yes, Qobuz definitely needs to work on their customer service. I'd saved a link: 

but now it's different, but I can still get to a contact point via a lot less trial and error.

Regarding the service, I didn't like their Windows interface (cell/tablet apps always seem limiting to me, vs. a full screen and the information/options it can show) - and in the beginning I was accessing Qobuz via the Bluesound Windows program, yet another serious limitation.

I ended up buying the Roon software, and that got rid of all the problems I was having with the Qobuz program. As regards music "hanging" sometimes while listening, I recently replaced my DOCSIS 3.0 cable modem with a DOCSIS 3.1 version - same speed - and all those problems disappeared (DOCSIS 3.1 isn't just helpful with getting higher max speed service if your provider offers it; it's got performance improvements that make any bandwidth tier more responsive).

I realize that the Roon software purchase is expensive, but they've got a subscription plan. For discovering new music related to your tastes, organizing everything and much, much more, I wouldn't want to be using any of the current streaming services without it.

I've seen one or more criticisms of MQA, here, and it just doesn't jibe with my experience. Maybe I've got a "better" sound system or just more inclusive tastes, but I've listened to some MQA music and didn't have a problem. Of course, much more depends on the processing in the front end of the process (recording and mastering equipment and choices), but on a good, flexible system there shouldn't be an issue. If people have objections from a simply mental pov (numbers people) without much regard for psychoacoustics, you have my sympathies; for me it's all about the music.

@philosurfer 

that link - the chat is DEAD. No one responds to it. I also tried the email address, nothing. 

The last time I had something like this was with Brussel Airlines that had their call center in Suva, Fiji, with 0 competence. But at least they responded. Seems like their idea of customer service is a chat window, where you can type things. How original and frugal.