Qobuz hell

I have been a Qobuz subsciber since their beginning in France. Hi Res was is still is audibly better than cd quality. I used Slimdevices transporter and now  Aurender NH100  which ties in to Qobuz nicely.  I also bougnt many hi res albums (over 100) . The hard drive version used to sound a bit better, but now with clean ethernet the difference in gone. 

I had Spotify for its suggestion algorithm, then got the songs from Qobuz. Big difference in SQ. I cancelled Spotify to protest their disinformation endorsment and moved to Apple music., much improved since 5 years ago. Better suggestion algorithm, covers all languages and styles, not 80s biased like Tidal. (I think MQA is not convincing and doomed). 

Cancelling any subscription on the web is a pain. Everything is done to make you fumble and forget a little detail. Qobuz should do better on this.

"Cancelling any subscription on the web is a pain"

sometimes I have to call customer support and ask where can I cancel and they direct me to my settings, change my profile then go to some feedback page, login again, find the uncontinue link, set it to suspend unti 2099 and then confirm it via email too :)

So I did try Qobuz for the past month, and I'm now trying to cancel it.  Yeah, it's not easy.  While I'm 99% sure I signed up for the monthly service, they went and charged me $129 for an entire year!  I was able to stop the renewal, but I'm still stuck with a 1-year purchase that I did not want. I don't mind losing 12.99/mo to try it out, but not willing to sacrifice $130!   Their customer service chat is "not available" and there's no way to leave a message or email them.  I have no choice but to dispute the charge with my credit service, and waiting to see how that goes.  

@mirolab

I spent a week trying to get in touch with them. They responded to the chat twice. basically blowing me off. Then I opened a case with my cc company and was done. They should not have a license to operate such scams.

Signed up Feb 24, after 4 days cancelled seemingly w/o issue.  Have the documentation for signup and cancel for cc company if ncessary. Not anticipating any issues.

For me, too many annoying dropouts versus what I have experienced using Pandora Plus which exhibited zero issues over >1 year of use. The streamer/setup matters little because it works great w/everything else, and since I've read stories where throwing resources at the gremlin (Cat 6 cables, etc) didn't help, I abandoned the thought of that approach entirely. I reached out to the manufacturer who "unfortunately" could not offer a potential solution. 

Since the stream is largely for background when WFH, P+ with its limited catalog is good enough. I agree w/others that the Qobuz interface is a bit clunky, but did enjoy the SQ of the hi res, esp the increased dynamic range.