So I did try Qobuz for the past month, and I'm now trying to cancel it. Yeah, it's not easy. While I'm 99% sure I signed up for the monthly service, they went and charged me $129 for an entire year! I was able to stop the renewal, but I'm still stuck with a 1-year purchase that I did not want. I don't mind losing 12.99/mo to try it out, but not willing to sacrifice $130! Their customer service chat is "not available" and there's no way to leave a message or email them. I have no choice but to dispute the charge with my credit service, and waiting to see how that goes.
Qobuz hell
Ending a subscription with qobuz turned out to be hell. I did it two weeks ago only to find out that my account is still active and I am still being charged. I contacted qobuz yesterday and the first response was from a bot saying at 9AM they will be back online tomorrow. Which is actually today, so when I got online to figure out what happened, I received the rudest, most useless responses and then ending the chat by the agent. So as of now, I am unable to cancel my subscription - I don't want to use it, pay for it etc. I found it mediocre anyway.
I have no doubt I will spend many hours trying to cancel it in the coming days and get horrible treatment.
- ...
- 70 posts total
- 70 posts total