Fee for home audition


I am in the market for a music server/streamer. I was discussing with one of the authorized dealers for a streamer. He had a demo unit and was willing to bring to my home for an hour and let me try. He is located around 10-15 minutes from my home. He wants to charge 5% for home demo. Is this the industry standard? I am not meaning to disparage anyone so not going to name the dealer. I am just trying to see what the standard practice is. 

svenjosh

@jayctoy 

I send and receive notes to/from those with whom I have business or personal relationships. Its something thats done in certain circles.

 

I have found that clear expectations up front has helped to establish some great relationships while enhanced expectations usually follow excellent transactions be they any size of one to one purchase. I've never shopped for Persian rugs although I certainly wouldn't rule it out in the unlikely event the Persians somehow begin to weave rugs to an aesthetic standard that would fit our decor.

 

In the old economy, the dealer/retailer had to get on bended knee to earn the business...but they were only competing with others in the same business. With the advent of online sales, there are so many more options for the consumer that the local dealer/retailer must prequalify the potential client. This is one way. 

@ghasley Always the voice of reason and a cultivator of relationship and trust vs. the shallow transactional view of an ART obsession we chase in the service of music reproduction.

I amassed 12 phono stages …at home for a week long trial….. thru relationship…

PM me the dealer Kind Sir, most likely somebody i can relate to…..

Peace

Jim

Ghasley +1 agree, excellent post . Iam only hoping that audio dealers carefully treat new costumers with respect , true relationship is very important especially on this hobby. Iam also greatful that there so much options online now to compete with unfriendly audio local stores.

It requires a big investment to be a good high end dealer but some of them don't want to have demo product. I would love to carry a box to your car and cash a $5000 check too. If that's your dealer you can do better especially if you are willing to pay retail prices.

@ghasley

It was good to see someone with actual dealer/customer experience share their observations related to the dealer in question. The more important comments for the OP would have been not such much an invitation to "pile on this dealer", but rather, ask the question: "Does his policies work for you?" If not, choose another dealer. Or: "Why didn’t we connect?"

As I read thru the early posts, and being an retired dealer, I came up with several scenarios/explainations of my own.

1) the guy IS a jerk. A later post by gasley easily disqualified this option.

2) he’s a hardened and caloused audio dealer, who’s had his fill of being jerked around, and simply taking the position that "enough is enough!" Maybe?

3) he’s reached a "good place" in his audio career and spends the bulk of his time supporting the customers who kept the letters in his sign burning out front for decades. He has already arrived at a point where closing a sale RIGHT NOW is no longer a strong motivator. Instead of a whack-a-mole business philosophy he has learned where to best position valuable resources, including himself, and acts accordingly. Being a "good steward of his customer’s money" is high on his list of priorities. His customers are perfectly okay with him making money -- they want him to stick around for a while. Some may actually understand the element of "fair exchange" and maybe even send him an annual "Thank You" card.