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Unscrupulous ebay buyers

Beware if you sell on ebay. I’m probably stating something most already know, but anyhow, I listed a brand new cartridge there which was bought and shipped on time. Buyer receives It, opens it and installs it. He proceeds to play his records. He then messages me that the cartridge has muddy bass and poor channel separation. I advise him to check all alignment parameters, but he insists cartridge is defective, I highly doubt it. I do not accept returns as stated in the listing. He proceeds to pack it up, taking a photo, and states "on the way!"...I again told him that I do not accept returns for a cartridge that is now used...also said that just because you bought something you have never listened to and you are displeased with its sound or performance, does not give him the right to demand I accept a return. I reported him to ebay, as in my opinion he is pulling a fast one. He could very likely have damaged it while installing it. It was brand new pristine condition upon shipping it. I am standing my ground and will not accept a return. If it shows up at my door, too bad. At this point, I can care less if I receive negative feedback, it would be my first. Worse buyer I’ve encountered in 20 years of selling. Man I hate ebay. Honestly, to me it sounds like buyer remorse, not a defective cartridge, plus I am not the manufacturer....he can pound sand.

audioguy85
audioguy85's avatar
audioguy85 OP
2,033 posts
 

Unbelievably,  it has happened again! This time it involves a person (possible Asian, based on name and terrible english). He buys my SUT, brand new, and receives It in timely manner. He hooks it up, plays his cartridge through it. He messages me saying "I bought by mistake". He then complains that the sound level is too low, so it is not compatible with his cartridge. OK...well in the listing heading, it says in bold it is a 1:10 SUT!  So, how am I responsible for his so called mistake? He hits "request refund/return button. I specifically, once again, specify in the listing that there are NO Returns! These #%$#n people on Ebay are so entitled, I'm getting sick of it. Once the remaining items are sold, I'm Done!. 

I caved and offered him a partial refund (he pays return shipping)...so far, he has not responded...unreal!

dill
2,579 posts
 

Well eBay says the customer is always right, you know that from the first incident. There are other venues like AudiogoN, AudioMart and AudioAsylum. 

audioguy85's avatar
audioguy85 OP
2,033 posts
 

@dill He refused the $300 partial refund for an item that cost $374. He used the item, SUT, to find out it was too low in volume, not my problem. The full specs were provided. So this entitled individual, despite my no return policy, looks a gift horse in the mouth. He’s lucky I’m being kind and offering him any kind of refund. Ebay has left it up to me, indicating I’m not obligated to accept any return. So, in essence you can do no research, buy something, find out it is not compatible, then return it and blame seller for your ignorance? What the he$# is wrong with people today?

oddiofyl's avatar
oddiofyl
4,199 posts
 

I hate eBay also.   I'm actually afraid to sell a bunch of stuff on eBay due to horror stories like this. 

As a side note, I recently got back into vinyl.  I picked up an Ortofon 2M Bronze and when I set it up it didn't sound that great.  I heard a properly set up Blue and it sounded great so I figured the Bronze would be better. 

Initially I went back to the alignment,  I think I just couldn't determine the correct overhang.   Rather than bothering my dealer , I bought a MoFi Geodisc.   

Take away here.....   it was my set up, the cartridge was perfect.    Once I dialed everything in it sounded phenomenal.   Glad I stuck to it and wasn't  " that guy" who just points the finger of blame to the seller.  

I sell locally on CL or USAM depending on the component.   Never any problems.  

 

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