2. digital
  3. 184091-1608

Bluesound Node 2 producing distortion and dropouts

I have my Bluesound Node connected via co-ax to a Chord Hugo TT-2 and have been experiencing some issues as of late. When I start to listen to music I sometimes have a distortion with dropouts. I have found that if I unplug the power cord on the Bluesound and press the buttons on the top and re-plug the power cord, the issue goes away.

is anyone else experiencing this? Is this a signal from the Bluesound that is starting to fail and I should start shopping for a replacement streamer. A little background, I originally bought this unit 3-4 years ago,new. I used a Rega DAC then a Chord Cutest and about 6-8 months ago the Hugo. Until a few weeks ago I had great service from this unit, so I don’t feel the DAC is related to the issue. I mainly am using Tidal and Qobuz for streaming.

any insight is greatly appreciated, thank you.

Theo

128x128theo
arafiq's avatar
arafiq
1,662 posts
 

Are you using wifi or connecting your Node via ethernet/LAN? I had a similar issue where wifi stopped working properly and I was experiencing lots of dropouts especially when playing hi-res music. It turned out that I had installed a Google Nest doorbell which was somehow interfering with the Node. 

theo's avatar
theo OP
2,680 posts
 

Arafig, I forgot to mention that. I am using ethernet and have recently upgraded my internet service. 

Thank you for bringing this up. 

dinosore
107 posts
 

Try putting in a support request [Help/Send Support Request].  BS can look at your log and possibly diagnose what is causing the problem.

It may take a day or two for them to respond.  In the meantime, try posting your question to the Bluesound Community Forum.  They monitor those posts and may be able to suggest a few things to try right away.

theo's avatar
theo OP
2,680 posts
 

dinosore, I figured since it was out of warranty they wouldn't help me. But I will try that and see what they say. Also is that community forum found on the bluesound website or is it here on audiogon.com? I wasn't aware of its existence. 

Thank you for your help 

 

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