Pathos Logos - Volume control problem


Posting for a friend.
Turned the power on, and once ready to go.
Just touch the volume control from zero to the first notch up and the volume starts blasting (at almost full gain)!
Have to immediately power down to avoid any possible damage on the speakers.

Anyone any suggestions on what I should do? other than sending the unit out to the dealer for service. Would appreciate any input.

Thanks
R
rapogee

That to me suggests the volume is an encoder and it is not working correctly.    I used to be in the biz and the place I worked for had a product that did the same thing .   We would open up the volume encoder, clean the grease out , put it back together and problem resolved

Thank you for your advice, oddiofly. But I don't think it helps. Cleaning is good for those who encountered noises when turning up the volume. In my case,  when I turned the volume from zero to step one ( I believe it has about 50 steps), it turned out to be crazily loud. I believe the issue is more of collaboration. Hope someone can help. 

Take the battery out of the remote control and do not use it..............so far that worked for me.