Roon support is easily the worst support for a good product that has ever existed in the planet earth....days go by...you finally get a response and it’s"have you tried rebooting your core".
It’s really terrible. It took them 3 years to finally tell me my music database was beyond the capability of my Nucleus+ to handle. True story. Then they refused to refund the price of the Nucleus blaming my library while saying the Nucleus was working fine.
All this Inspired me to purchase an Innuos Pulsar which will arrive in a day or 2. I’m heartened by all the positive reviews of the Sense app and really hope I can dump Roon. It will be a glorious day when that happens