Help! Is my new McIntosh MA12000 broken?


Hi, can you please help me?

I bought my first McIntosh amp, MA12000 and it is making a pretty loud hum.

It does not come from the loudspeakers.

The hum comes from the amp itself. 

With or without any sources connected to the amp make no difference to the hum.

I`m a bit surprised that such an expensive amp is so noisy. 

Do you think there is something wrong with the amp or is it supposed to make that humming noise?

Any and all answers are very much appreciated.

hifilover87

unit should be dead silent, return it for inspection and don't accept any BS excuses.

Post removed 

Sounds like a pain but at least the eventual outcome was good. 
 

to those talking DC on the AC lines. Curious…. Can that be measured with a meter or need something like a scope? 

He did said he got his money back but was a pain in the ass. That was a couple posts up and it’s removed for some reason.