2. amps-preamps
  3. 185125-96030

How Long Is Too Long?

I know this forum has tons of experience with all things audio. 

My question to the members is when you send a piece of gear to the manufacturer for repair; what is a reasonable turnaround time? 

I will leave the "company" out for now because I don't want to potentially hurt their business if it's not warranted.

I sent my phono pre and step up device in for repairs four months ago.  It's a small one man operation in California.  Around the time I sent them in, one of his products got a small positive review in Stereophile magazine and he said that since then he's been swamped with orders.  Understandable I guess and good for him.  Not so good for me though.

As I said, I haven't seen my equipment in four months.  Is this considered reasonable?  I called him about a month ago and talked to him directly and he assured me that he would get to my equipment soon.  So far, nothing.  I guess I should have asked what his definition of "soon" is.

I'm happy that he's selling units and business has picked up for him but with his new found success it appears like us early supporters are being left out in the cold. 

I know my hands are tied at this point and I do have a back up phono pre of lower cost and quality so I haven't been without the ability to play records.  

I appreciate any thoughts or advice.  

Thanks, 

Nick

nicktheknife
nicktheknife OP
194 posts
 

@ ozzy,

Yeah, no matter what the excuse is, it appears we’re at the mercy of the manufacturer. I guess we can only hope that we get our problems or issues resolved in a reasonable amount of time.

When I spoke to the guy, he said he wasn’t even answering emails any more because he felt like he was just getting "feelers" and he didn’t have the time to respond.

I get it. When you’re pretty much a one man operation, time can’t be wasted on conversing with potential customers.

Oddly enough, the few times I talked to him on the phone I had to cut him off because he just kept on rambling. I should have told him, "Hey, a little less talk and just fix my gear please". LOL!

ozzy's avatar
ozzy
7,525 posts
 

It does seem to be the way of life these days. Too bad though.

I had an MRI done on my knee 3 weeks ago and I can’t get my Doctor /or Nurse to call me back with the results. I guess I’m going to have to drive to the facility to get some answers. Really sad...

ozzy

nicktheknife OP
194 posts
 

Sorry to hear about your knee Ozzy.

My wife has a lymph node problem she's been trying to get diagnosed.  She gets lab work done and nobody calls or sends her the results.  She has to keep calling her doctor to find out the results.  So, you're not alone in that regard.

fthompson251's avatar
fthompson251
474 posts
 

My pre amp took 3 months last summer. It was in for an update, which I paid for.

jeffseight's avatar
jeffseight
578 posts
 

It is unfortunate that magazine reviewers, Youtube reviewers and other industry

types fail to address this matter when they provide a review. Before the purchase.

Unless parts are from China, 30 days should be the max. Uptone Audio performed a same day repair for me-I dropped the product-.Thanks Alex!

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