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Mark Levinson Repairs

I own a Mark Levinson # 331 Power amp and recently the right output channel failed. I called ML service dept to get a quote for repairs and and was shocked when i was told they don't do repairs on this amp anymore and even if they did there are no parts available. They also told me that a 3rd party service center would not be able to help either because they will not have the schematics and they will not give it out to anyone. this was more shocking as based on this information the amp will never be fixed, i do blame myself for not doing research on this company policies prior to buying the amp if i did i would not be in this situation. I own several Mcintosh equi[tment that cost the same or less and older than the ML 331 and i have had them repaired at Mcintosh or my local tech shop i even bought the service manual for one of the amps. 

Does anyone here has the same issue and if so how did you get your amp repaired, any suggestions will be appreciated FYI when the amp was working it was excellent quality sound so the equipment is good just the service sucks !

Thanks for reading.   

raggah
gs5556
1,233 posts
 

Whoever you spoke to gave you bad information. ML has three authorized service centers: Pyramid Audio (TX), United Radio (NY) and Technetron (NYC). All of them have the schematics for your amp.

I would first contact Pyramid, their owner was a tech at the old Levinson brand. As for whether or not it's worth repairing a 25 year old amplifier, a deciding factor is that to get the same performance from a new amplifier, you would most likely have to spend ten times the repair cost.

jasonbourne71's avatar
jasonbourne71
1,159 posts
 

Most any electronic component that hasn't been run over by a truck can be repaired. The problem is finding a competent tech that is willing to do the work. Shame on ML for such shoddy response! That wasn't the attitude of the original company!

jhcjr
25 posts
 

@gs5556 is absolutely correct. I’ve had various ML equipment for 30 years and had occasion to use Pyramid as well as a local shop on older gear without a problem. 

However, on more than one occasion, I’ve also found the company techs to be ill-informed and had to request a call back from management. 

frankmc195's avatar
frankmc195
166 posts
 

Carousel music Dothan Al should be able to do it if anyone.

davejaz
11 posts
 

Pyramid did excellent work on my Lev 33H and 336 about a year or 2 ago. 

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