Ben Jacoby in Brooklyn is ARC authorized. Reach out to him. Also, check with SkyFi audio in Glen Rock NJ. They might recommend someone local.
Other than that, you can just use the amp as is. That LED has no bearing on sound quality.
Audio Research amp repair in New Jersey/New York
I bought a used REF75SE last month from a reputable dealer who either listed it knowing an LED was out in one of the meters or overlooked it. THey're not being as proactive on helping get it repaired as they should be in my opinion and are letting me do all the leg work which has been a pain in the neck- calling ARC many times, getting vague answers, no urgency, minimal help. Now ARC is supposed to be sending me the ten cent LED that may or may fix the problem. Either I need to install it or take the amp to a servicer - and there seem to be virtually no authorized servicers around in NYC or NJ- and any servicer I talk with is cagey about turnaround times, some quoting 2-6 months which is freaking absurd. Not rocket science to be able to call a customer on a wait list and let them know that they have bench time available in a week and then drop it off rather than drop it off only to have it sit on a shelf for 2-3 months before being looked at.
Does anyone have any advice , referrals on servicers in the New Jersey area, NYC as a fallback? They don't need to be "authorized" just competent.
Thanks- I love the amp but if getting it fixed is going to be so much hassle I may consider returning it.
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I noticed during the most recent Youtube video at AR Commissioner Gordon walked thru the expanded office in MN. Only one service tech on hand. There were two when I toured the facility 1 1/2 years back. If you are getting all bent out of shape because the retailer you bought from is less than helpful I'd say either your story is missing some key details or you chose a bad dealer. One burned out LED is not worth wasting so many peoples time.
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Thanks but not sure how asking for referrals for ARC servicers or my original post demonstrates being bent out of shape nor is wasting people's time. In terms of "one LED", well, it kind of is a big deal given it was a $5k used amp purchase and was advertised as being perfect. A) I don't like looking at it with one meter dim, and B) if / when the day comes I want to sell it to trade up it'll be a problem in terms of resale- so- having it fixed now is the right hting to do. The selling dealer is willing to contribute a couple hundred toward the repair, and I'm hopeful that will cover it. Questions like mine herein this forum are relevant and exactly what I like about having access to the audio community's collective intelligence and experience. |
Speed; Nice amp! My ARC ate a screening resistor and ARC had an 8 month backlog. I called a local music store at the shopping mall and asked them who is the best tube amp fix it guy around these a parts. (guitar players who use tube amps know the best repair men). I called the referral and my amp was up and running in under 2 weeks for a couple of hundred bucks. (ARC would have charged me 5x that plus shipping) It looks like you have a number of good referrals here but to those who hate to wait on the manufacturer the local music store trick is a great starting point. |
I recently had a Linn Classik receiver repaired by AVS in Roselle Park NJ. Repair was just about $200, and accomplished in two days. Address: 404 E Westfield Ave, Roselle Park, NJ 07204 Also: https://fuchsaudiotechnology.com/service/ Fuchs repaired an ancient Knight Kit tube stereo amp for me a few years back |
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