Is Townshendisolation.com a scam site?

I ordered podiums from them via email good and fast response they were shipped in approximately 4-5 days but as previously stated DHL dropped the ball they sat in warehouse for an extra week all my concerns re correct size for my speakers were addressed I corresponded with a gentleman who’s first name is John he was available and fast to answer my questions the best part is the podiums elevated my system over any other tweak that I have installed 

"13 days is a long time."

Anybody else here remember when you were a kid and you wanted to order something from a bubblegum wrapper or the back ads in "Grit" paper and you had to send a SASE and 35c and wait 6-8 weeks?  Often by the time it showed up you had totally forgotten about it.

Anyway, I hope you hear from them soon.  

Jerry

I order from them regularly. I always receive a response within a day, often almost immediately. I have never experienced any delays in product shipped.

I ordered my Townshend products via Ebay.

The dealer was very knowledgeable and my order was completed without issue.

PM me for his tag. 

FWIW, Townshend is a stand up company. I believe Mr. T's daughter is now running the show. 

I, too, would be concerned by the lack of communication, but Europeans seem to be a bit more casual than Americans when it comes to getting things done, unfortunately. 

Bob

Well then, it does seem that townshendisolation.com  is not a scam site after all with multiple responses here from overall satisfied customers with communication variances the norm. Thanks everybody for your responses so far.

Just to clarify I was only questioning the authenticity of townshendisolation and not townshendaudio primarily because of lack of communication via web-forms by today's measures, and that townshendisolation's contact e-mail redirects to townshendaudio which i find odd. This is still the case as of the time of this post

For unknown reasons I seem to have just fallen through the gaps with this wait for signs of life, and I will shortly submit a request for contact on both sites webforms one last time (third time) this friday afternoon which will be about 3 am Friday in the U.K. Giving it until tuesday my time for them to contact me back seems fair at this point.

I guess its going to happen every now and then and will probably buy from another source a la Bob once I have confirmed that there are to be no packages crawling through angry oceans on the next container ship headed my way!

For more information, I do use a VPN (PIA) sporadically on phone and computer and the DuckDuckGo browser, along with Firefox and the Adblockers uBlock and Ghostery which in conjunction play nice with most online shopping platforms and almost never cause unannounced problems, I have tried here with and without VPN to contact the sites so far and am not going to totally discount that this problem could be mine in the making although I have always been able to spot and troubleshoot problems before (doesnt mean i always will)

I hope this remains as a good reference if it happens to another customer as to what the final resolution and cause may be.

Will update...