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Is Townshendisolation.com a scam site?

Hi, Is townshendisolation.com a scam site?

I have recently tried to purchase Seismic Bars from Townshendisolation.com and have had no change to my order status for 13 days now, using their online webchat and e-mailing the company multiple times gets no response, in fact the e-mail redirects to townshendaudio.com which I also have had no response from when submitting e-mail informing them about this behavior from the townshendisolation site. I e-mailed townshend audio to let them know of a potential clone site and also to try and figure out early if I had been scammed.

Given the lack of response from either site, I am going to now try and get my bank to reverse the card charges and was wondering if anyone else has had this problem since the products seem legit and people have actually purchased these successfully from somewhere. Looking online I can find no indication of either site being scammers so wanted to put this out there as a cautionary tale that would show up in a search for people with similar experiances.

At this stage I recommend never attempt to buy from from townshendisolation.com and am not impressed with townshendaudio.com's lack of response either, even though it is not their site and I am not looking for compensation from them, they could at least have saved me a few days by telling me I wether I have been scammed or not.

This is a sad first post after having joined and lurked here since 2010 but I have been lucky with online purcashing overall and am not ging to lose life-changing money on this. Just buyer-beware and due-diligence!!

At the time of this post the toenshendaudio.com page wont even load into my browser lol

 

 

 

sluggraveyiii
hilde45's avatar
hilde45
4,974 posts
 

I had a good experience but two friends waited a while -- in one case, the podia were just stuck in DHL limbo.

My guess is that it may be they're short staffed and that this is Brexit generated mishegoss.

captainsteve's avatar
captainsteve
36 posts
 

I ordered podiums from them via email good and fast response they were shipped in approximately 4-5 days but as previously stated DHL dropped the ball they sat in warehouse for an extra week all my concerns re correct size for my speakers were addressed I corresponded with a gentleman who’s first name is John he was available and fast to answer my questions the best part is the podiums elevated my system over any other tweak that I have installed 

carlsbad2's avatar
carlsbad2
1,602 posts
 

"13 days is a long time."

Anybody else here remember when you were a kid and you wanted to order something from a bubblegum wrapper or the back ads in "Grit" paper and you had to send a SASE and 35c and wait 6-8 weeks?  Often by the time it showed up you had totally forgotten about it.

Anyway, I hope you hear from them soon.  

Jerry

vinylvalet
897 posts
 

I order from them regularly. I always receive a response within a day, often almost immediately. I have never experienced any delays in product shipped.

gdnrbob
4,444 posts
 

I ordered my Townshend products via Ebay.

The dealer was very knowledgeable and my order was completed without issue.

PM me for his tag. 

FWIW, Townshend is a stand up company. I believe Mr. T's daughter is now running the show. 

I, too, would be concerned by the lack of communication, but Europeans seem to be a bit more casual than Americans when it comes to getting things done, unfortunately. 

Bob

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