UPS Driver Literally Drops Package with New Hana Umami Red

Those UPS,FEDEX, USPS, and Amazon delivery guys work very hard every day, often for much longer than 8 hours to meet a quota. Give them some credit. This minor incident is being blown way out of proportion in my opinion.

Hear hear. They do a great job IMO, especially around here. In hundreds of audio transactions I’ve never seen any shipment (coming from or going to me) take damage as long as it was packed they way it SHOULD be.

Past proper packing, it’s not worthwhile to fixate or obsess about this stuff. You can go down a lot of OCD paths worrying about (say) large-ish solder-mounted capacitors in amps, air mounted parts in P2P, the fine grid wires & filaments rattling around in vacuum tubes (often tubes have some loose glass or mica debris that makes a nice rattle). Or how about components that ship with tubes in their sockets? That’s more far likely to get knocked out than a cartridge wire, and I’m still yet to see a problem with tube components shipped this way. I’ve never worried about a cartridge being dropped because (when packed properly) that’s not what kills them. It’s a waste of the carrier’s time to file a claim here.

What you see in that video is nothing compared to what goes on in the shipper warehouses. Stuff routinely drops from much greater heights.

I have a beautiful Quicksilver full function preamplifier that I have sold twice via Audiogon and which came back to me twice, both times because boutique capacitors that I had installed as very effective tweaks, to the benefit of the recipient, broke loose in shipping.  But I viewed these incidents as my fault for not having properly secured the capacitor bodies prior to shipping. I've re-installed the OEM capacitors, but I'm now apprehensive about shipping it again, though I do not blame the carrier. It's such a good sounding unit that I can justify keeping it for back-up, but it should be being used and enjoyed. Other than those incidents, I have never had a problem either sending or receiving audio electronics.

Looks like the general consensus is the cartridge should be fine. Changing gears just a bit; please give us your thoughts/ review of the cartridge once it's installed and you have listened awhile. As a Hana SL owner I have drooled over the Umami Red. 
 

Thanks to everyone who weighed in. The dealer responded with the same message and confirmed there is nothing to worry about. Let’s call this thread closed!

@valinar I can PM you my thoughts once installed. It will be several weeks as I’m waiting on my turntable and HRS platform to arrive.