Fedex drop (literally) shipped an Esoteric K-03X CD player (purchased via A-gon) from his shoulder onto the marble floor of the lobby. I'd told the doorman to buzz me, as I needed to sign, which he did, but the Fedex dude was long gone, having forged my signature. The doorman told me Fedex dude said, "I don't have time for that. If there's anything wrong with it he can send it back." I called Fedex, was routed to the local manager, that dude got fired. Fortunately, the unit worked fine then and has for the last 6, 7 years. A couple years before, a pair of Focal speakers arrived via Fedex from The Music Room with a hole punched in the side, damaging the speaker, both had had hard landings on their ends, the glass top on one smashed, the feet on the other splintered.