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UPS Driver Literally Drops Package with New Hana Umami Red

I just purchased a Hana Umami Red and it arrived yesterday. I looked back at my ring doorbell video footage and saw that the UPS driver literally dropped the package from about waist high onto my porch. Here is a link to the shared video: https://ring.com/share/b8d92b2f-f777-4366-8cca-18459bc6bfac

It was packaged well from the distributor and everything looks fine (I opened the box before realizing this happened). I haven’t installed yet, but I’m pretty upset by this and not sure I want to install it. The rational side of me is saying these packages see much worse during transit, but I’m worried about the possible damage or latent damage this careless act may have caused. How robust are phono cartridges and how susceptible to shipping damage?  Looking for some opinions please.

 

cbl117
audioguy85's avatar
audioguy85
1,999 posts
 

I’ll bet they played football with it too at the warehouse before delivering it...they don't care about anyone's package.

expoobident's avatar
expoobident
16 posts
 

Fedex drop (literally) shipped an Esoteric K-03X CD player (purchased via A-gon) from his shoulder onto the marble floor of the lobby.  I'd told the doorman to buzz me, as I needed to sign, which he did, but the Fedex dude was long gone, having forged my signature.  The doorman told me Fedex dude said, "I don't have time for that. If there's anything wrong with it he can send it back." I called Fedex, was routed to the local manager, that dude got fired.  Fortunately, the unit worked fine then and has for the last 6, 7 years.  A couple years before, a pair of Focal speakers arrived via Fedex from The Music Room with a hole punched in the side, damaging the speaker, both had had hard landings on their ends, the glass top on one smashed, the feet on the other splintered.  

normb's avatar
normb
145 posts
 

Well, if it makes you feel better, the warehouse/hub guys were playing soccer with it, so the simple drop from waist high is the least of the G-forces it’s encountered.

🙄

j-wall's avatar
j-wall
342 posts
 

I have respect for the few awesome drivers I've dealt with, but the fact that UPS doesn't back up their insurance claims for the lazy ones is what drives me mad. UPS needs to step up their quality or I'll be the first to jump on the next new shipper train that costs more, but takes care of issues. Screw UPS. 

waytoomuchstuff's avatar
waytoomuchstuff
993 posts
 

@normb 

"Well, if it makes you feel better, the warehouse/hub guys were playing soccer with it, so the simple drop from waist high is the least of the G-forces it’s encountered."

+1 I was thinking something similar.  Just not as witty.  This is the shipping process that the OP saw.  What about what he didn't see?

For the record, our UPS driver/delivery person, Mike, is a great guy.  I was surprised to learn how established his social circle is.  When you, literally, meet everyone involved in a business along your route (and, are a nice guy) it would explain why you'd make a lot of friends.  I had a short conversation with him a couple of days ago.  He has 1 1/2 years left before he retires.  I asked if he would ever wear anything brown again.  "... chuckle."  Then, he dropped off the package.   No, not literally.  He placed it gently in my hand.

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