@gregdude et al.
If you’re balking at a 5% restocking fee perhaps you should reevaluate your purchasing process.
What I said in my post was this:
Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don’t need extensive checking for quality control.
So, we agree. I was wondering about exceptions, not the overall policy.
The point made about credit card transaction fees and their restocking fee being pretty low compared to other vendors (mostly) were good ones. I’m thinking about that as more or less defusing my initial concern. Maybe spending a few hundred to try out a couple good used cables is worth it after all.
N.B. Here are some other policies I found out there. None make TMR seem unreasonable, but they do vary a bit. All policies below apply to used, closeout, and refurbished gear as well as to new gear.
- Echo hifi is 3% after 3 days (to cover credit card transaction) and then 20% for any return after that (up to 30 days).
- Paragon Audio has a 15% restocking fee.
- Upscale Audio has no restock fees up to 60 days and (as far as I can tell) no credit card transaction fee.
- Crutchfield, Audio Advice, Audio Classics, and Music Direct can opt to charge restocking but does not have it as an across the board policy.
- Hawthorne stereo does not mention restocking on used gear.
