Policy changes at The Music Room TMR Audio

Even 10% restocking fee would be fair. A policy to waive the restocking fee if you bought something of equal or higher value might get some traction.

Come the end of the day if you don’t like their new policy don’t buy from them. Nothing is this thread , including math examples of 5% times X prices, is going to change TMR’s or any other dealer’s policy.

Greetings TMR-Audiophiles, we appreciate the continued opportunity to serve you all. I just wanted to pop in and clarify the new policy for anyone who has not read the "fine print."

CPO Products (used): 30 day returns, 90-day warranty, 5% restocking fee.

Factory Authorized (new or open box): 60 day returns, manufacturer warranty, No restocking fee.

We are now factory authorized for over 50 great HiFi brands, so it’s important to make the distinction that the restocking fee only applies to returns of CPO gear, and in those cases only when a product is not defective. Of course, we can always work with a customer when there are unique circumstances or an exchange. We don’t want to take the fun out shopping with us!

Thank you all for your continued support and patronage.

Josh

Too bad the restocking fee is not applied to future purchases. Win-win?

ozzy

I don’t realize you could make an offer on a used item at TMR

I’be been interested in a couple things, but have never used them

How does one make an offer on a piece of gear if that provision isn’t made clear on the product page?

Also, does anyone have experience buying turntables from them?