Policy changes at The Music Room TMR Audio

Being in Canada, the idea of test driving audio gear for free is a foreign concept.

Because of that, I don’t think a 5% "handling" fee is unreasonable.

If you are buying within your budget, 5% is not a huge amount for that privilege.

If both parties feel that they left money on the table, then it is probably a fair deal for both sides.

I have never used The Music Room, but they seem to be a very good company to deal with.

"Doesn't eBay charge 10% on sales?"

Up to 13% now.

Even 10% restocking fee would be fair. A policy to waive the restocking fee if you bought something of equal or higher value might get some traction.

Come the end of the day if you don’t like their new policy don’t buy from them. Nothing is this thread , including math examples of 5% times X prices, is going to change TMR’s or any other dealer’s policy.

Greetings TMR-Audiophiles, we appreciate the continued opportunity to serve you all. I just wanted to pop in and clarify the new policy for anyone who has not read the "fine print."

CPO Products (used): 30 day returns, 90-day warranty, 5% restocking fee.

Factory Authorized (new or open box): 60 day returns, manufacturer warranty, No restocking fee.

We are now factory authorized for over 50 great HiFi brands, so it’s important to make the distinction that the restocking fee only applies to returns of CPO gear, and in those cases only when a product is not defective. Of course, we can always work with a customer when there are unique circumstances or an exchange. We don’t want to take the fun out shopping with us!

Thank you all for your continued support and patronage.

Josh