Policy changes at The Music Room TMR Audio

@hilde45 

good job calling out that poster... i have noticed he is especially negative and nasty in most of his comments

perhaps he will grace us with his absence from here forward

It is what it is...

The reason TMR has done well is that they stick to their game plan and don't try and be everything for everybody.  Their return policy is reasonable, particularly compared to some new equipment retail establishments that require up to 15% for restocking fees.  The prices they buy and sell for allow them to stay in business and make a profit while providing a level of service that is above what I have seen from other merchants dealing in used home audio gear.  They are growing their business to include sales of new equipment.  I have purchased from them in the past and would have no hesitation to do so in the future.  

@jetter I think you maybe misunderstood something, or perhaps I am, but the 5% being discussed is a restocking fee for returns of used gear not a discount.

@jond I can see the confusion in reading my post.  And I hope I don't further confuse you.

Now that tmraudio has posted that there is no restocking fee for returns of Factory Authorized (new or open box) gear what I wrote is not accurate.

Before the tmr post I had intended to say that while the person returning new gear pays a 5% restocking fee, I as a buyer of what is now open box gear would expect to pay less for the gear, say at a 20% discount.

Therefore tmr is eating the 15% difference (20%-5%) in lost sale price.

Now that tmr has stated they charge no restocking fee for returns of new gear, they are eating the total difference between the new price of the gear and the now reduced open box gear price.