@joseph796 I agree seems unacceptable. It would be the last time I'd buy a Stealth cable. So they lost some sales and more importantly good faith. Today the Internet is very powerful hopefully they will see this thread and reconsider.
Stealth Audio Cables - Customer Service - Seeking Your Thoughts
I have a Stealth Audio Black Magic V.20 Ethernet Cable that is 3 meters long. It is an absolutely fantastic sounding cable. The cable is too long and I reached out to Stealth Audio to inquire about splitting the 3 meter cable into two 1.5 meter cables which would involve Stealth Audio providing 2 new connectors. This is Stealth Cables' (exact quote) reply,
" The retail of one Black Magic V.20 3 meter is $2,400 USD. The retail of one BlackMagic V.20 is $1,950 USD. For two, the total would be $3,900 USD. The difference is $1,500 USD. This would be the price for a splitting and getting two new cables with fresh connectors."
In my opinion, $1,500 for splitting the cable in half and providing 2 new connectors is ridiculous. Not more than 15 minutes of labor would be involved. I priced the exact Telegartner brand connectors and they cost from $20 to $27 each or $74.00 for 10.
Your thoughts?
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@jl35 but Stealth isn't saying this, they are willing to do the work just at a HUGE cost. |
Jetter - When I asked another cable company to split a cable, the company gladly accommodated my request with a smile for a nominal fee. Now that's good customer service. In this situation, I would have better accepted an answer that they don't offer this type of service rather than saying that they will do it for an unreasonable charge. $1500 for $100 worth of parts plus 15 minutes labor just doesn't sit right with me.
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