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How is Quality and Customer Service defined in the 21st Century?

On another recent thread, a poster questioned the customer service of the Marantz  brand.  They certainly have been around a while.

Got me to thinking, what has been your experience with particular brands and quality and especially customer service? 

My 21sr century experience of two popular consumer brands was that the overall quality was not good. Particularly referring to CD players where the warranties have the life span of a lightening bug. The sound quality is/was excellent, the lasers mechanisms/transports were problematic at best and abysmal at worst.

Appreciate your thoughts and possible pointers to better quality and overall customer sat. 

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ozzy's avatar
ozzy
7,218 posts
 

I had to call my cable company about continued interrupted service. The hold time was 1 hour! And the service rep was in Jamica! He was actually useless for my issue.

ozzy

nonoise's avatar
nonoise
10,573 posts
 

Don't ask this question to anyone who subscribes to Spectrum (Comcast) and had Disney withdraw all of their channels from their lineup. I'm pissed that I can't watch Jeopardy! live or any of the coming F1 races until they iron this out.

All the best,
Nonoise

jeffrey125
282 posts
 

Ferrari - in Quali.

I do not own a TV but subscribe to F1 and other sports online. Cheaper than any old cable.

mattmiller's avatar
mattmiller
1,479 posts
 

Quality is defined as never having to call customer service. Customer service is defined when someone actually answers the phone (a big plus).

 

 

Matt M

carlsbad2's avatar
carlsbad2
1,379 posts
 

It really hasn't changed in the 21st century.   My dad (from last century) taught me that "if you want something done right, do it yourself".  

Last century I had many experiences to back up the truth of this statement.  

So I'd say 21st century customer service is the same as 20th century customer service.

Jerry

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