How is Quality and Customer Service defined in the 21st Century?

Don't ask this question to anyone who subscribes to Spectrum (Comcast) and had Disney withdraw all of their channels from their lineup. I'm pissed that I can't watch Jeopardy! live or any of the coming F1 races until they iron this out.

All the best,
Nonoise

Ferrari - in Quali.

I do not own a TV but subscribe to F1 and other sports online. Cheaper than any old cable.

Quality is defined as never having to call customer service. Customer service is defined when someone actually answers the phone (a big plus).

Matt M

It really hasn't changed in the 21st century.   My dad (from last century) taught me that "if you want something done right, do it yourself".  

Last century I had many experiences to back up the truth of this statement.  

So I'd say 21st century customer service is the same as 20th century customer service.

Jerry

Bryston is tops for both quality and support, IME. A couple of years ago I called the factory to ask about a refurbished amp for my isobaric sub, and they put on the president!!!! He suggested a 20 year old design, recently refurbished. He warned that it was used, and not like new, but the price was only a touch over the used market. When it arrived, it was pristine, with a 7 year factory warrantee!!!!!

The Bryston powers the sub so well that it keeps up with my ESL’s (crossed over at 50Hz). And my 5 channel Bryston works wonders for the Magnepan HT. Maybe not the highest of high end performance, they don’t keep up with my DIY monobrlocks on ESL's, but the quality and service are out of this world. - day in, day out high end performance.