Service After the Sale

The non-responsive vendors of whom I speak are high end (with expensive products that I purchased new) and one of the reasons, at least in my opinion, a timely response should be expected.

@marco1 , this is precisely why i don't touch any of the high-end obscure/elusive companies even with a 20 ft pole ever anymore. It is basically a guy or two (skeletal crew) tinkering in their garages and eeking out a product months after taking your money. Their priority is certainly not fixing something under warranty when crap breaks. When they do close shop and move to the Carribean abruptly, you're sht outta luck.

JBL answered this teenagers snail mail letter in the late 60s. I was asking about a system I saw at a Dick Clark event. 

Shortly after I bought my first pair of JBL. Dorian S12. I still have them. 😊 Wow, I just realized they are over 50 years old.

I know their reply made me a lifelong customer.

You know in general I’ve always received pretty good service from both my dealers and the manufacturers I’ve chosen to use.  That’s what’s a little disconcerting this time because both of these guys and their dealers are reputable.  Maybe it’s a sign of the times (I hope not) or maybe I’m just too impatient and blowing off steam. Tomorrow will be 5 business days though, which I for one think is too long to wait to receive answers for a couple of rather simple questions.  You can tell me what you think.  I’m a big boy, I can take criticism.  It’s always interesting to see what others think.  In reality I could wing it, which is what I’ve already done in one case. Like I said before though, I like to get advise from the professionals before I do something. If you’ve ever had anything start smoking as a result of being stupid impatient you know where I’m coming from.  Plus what I’m interested in learning is the preferred way, according to the manufacturer. Well keep the faith and thanks everyone for your interest and input.

I've decided to ignore this conversation for a couple of weeks. Seems fair.

Perfectly.  I’ll be trashing something else long before then :-)