Yep ….. MOON by SIMAUDIO is a top service provider.
Service After the Sale
Does service after the sale mean anything to you? It certainly does to me and has a tremendous impact on my future purchases. This week I sent three emails to three different vendors regarding their equipment that I had purchased or intend to purchase. Yesterday (Wednesday) morning I emailed Alvin at Vinshine Audio regarding a question about a Denafrips DAC. I had an answer early this morning (Thursday) when I woke up. This by the way has been typical for me when corresponding with Vinshine. I've never waited more than a day for a reply.
On Monday I emailed two other vendors regarding their products. Today (Thursday) I have not received replies from either one. Isn't three (3) days long enough to allow for a reply. These are not small vendors and interestingly are vendors who i've seen favorable reviews about. That's why I choose to deal with them. I won't mention names, at least not yet. That's not the intention of this post. I will email both again. I know that small, one or two person operations sometimes may not reply as quickly as you may like. And then of course there are the people who never reply.
I know there have been several other posts like this on A'gon. But I think Alvin and Vinshine deserve another shout out. I also know where my future purchases will be directed. Do you?
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- 36 posts total
Support is a huge consideration. I have had overall very good support with the products I own. A company who really impressed me with their quick action is Cyrus UK. I had so e problems with updating my new integrated amp and because they are 5 hours ahead my I received a reply more than once before I woke up. It was a simple problem and I flashed the firmware easily. I ended up loving this amp , TMR was very responsive too. We all hope to never need support or service but honestly when I think back, some of the best support has been from small companies that ONLY do Hi Fi....
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@marco1 , this is precisely why i don't touch any of the high-end obscure/elusive companies even with a 20 ft pole ever anymore. It is basically a guy or two (skeletal crew) tinkering in their garages and eeking out a product months after taking your money. Their priority is certainly not fixing something under warranty when crap breaks. When they do close shop and move to the Carribean abruptly, you're sht outta luck. |
You know in general I’ve always received pretty good service from both my dealers and the manufacturers I’ve chosen to use. That’s what’s a little disconcerting this time because both of these guys and their dealers are reputable. Maybe it’s a sign of the times (I hope not) or maybe I’m just too impatient and blowing off steam. Tomorrow will be 5 business days though, which I for one think is too long to wait to receive answers for a couple of rather simple questions. You can tell me what you think. I’m a big boy, I can take criticism. It’s always interesting to see what others think. In reality I could wing it, which is what I’ve already done in one case. Like I said before though, I like to get advise from the professionals before I do something. If you’ve ever had anything start smoking as a result of being stupid impatient you know where I’m coming from. Plus what I’m interested in learning is the preferred way, according to the manufacturer. Well keep the faith and thanks everyone for your interest and input. |
- 36 posts total