A Story about a Defective Signature Platinum


Last week I was listening to music at a healthy volume while sitting at my computer. I have an auto lifter (Little Fwend) and after the arm lifted I noticed a static noise with occasional popping coming out of the left channel about 40 dB down. At first I thought it was a bad tube but it disappeared when I turned the volume down. It is in front of the Preamp. None of the other sources had the noise. Swapping tonearm cables did not seem to change the sound but then I noticed that the sound was also in the right channel just farther down. Disconnecting the tonearm stopped the noise. I change over to an MC Diamond, no noise. Same with the Atlas, no noise. Swapped back to the MSL, noise is back.

The cartridge is exactly one year old but it rotates with two other cartridges and might have 75 hours on it. I called the dealer who told me to contact MoFi distribution, the US agent for MSL. Turns out the cartridge only has a 90 day warranty and I was told I would have to send it in for a rebuild for $6000! Can't they just fix the problem for maybe $500, No. Can't I just send it in for evaluation?  The stylus and cantilever are brand new. No, a rebuild is the only option and you have to do that through the dealer, click!  Most very expensive cartridges have a 2 year warranty on them not to mention that most companies would cover such a defect even off warranty as in the absence of physical damage it is obviously a manufacturing defect, a bad solder joint or maybe just two wires rubbing together. This is very disappointing and as far as customer service goes Home Depot is better than MoFi, Sears is better than MoFi! MoFI is right up there with Anthem Blue Cross! The service rep could have offered to look into it. Maybe communicate with MSL and get their opinion. I am sure if MSL knew about it they would gladly fix it and actually be embarrassed. The Japanese are like that. There is no way I can find to get directly in touch with MSL.   

$6000 is not an option. I am not going to throw good money after bad. I am also not going to off a defective cartridge on someone else. I am going to take the cartridge apart and reflow the solder joints and make sure the wires are separated. If that doesn't fix it, it goes in the trash.

Mistakes and defects happen, it is what you do about them that counts. MoFi failed dismally in this regard. MSL makes a fine cartridge but I would only get another one if they changed agents and increased their warranty. Obviously, I will avoid buying any other MoFi products myself and warn others about their customer service. I have no further use for the dealer who did nothing to help. I have had superb service from Musical Surroundings, Soundsmith, B+H Photo and the Cable Company. All handled issues with ease. Has anyone else had trouble with MoFi? What companies have provided you with excellent service when the sh-t hit the fan?

 

 

128x128mijostyn

@pindac  Ah yes, Panzerholz. It's the best commercially available material that I know of. See, for example, the Reed website. Researchers in Europe, (Netherlands? Germany?) like GLARE, an acronym for Glass Laminate Aluminum Reinforced Epoxy, which is also interesting. But I suspected that biology might have solved the problem of stiffness without resonance a few million yearrs ago - and then I noticed pampas grass in the front yard. Hmmn ...

Thanks for the links.

@mijostyn Unfortunately, there's not much room to shape the wand. Evolution shaped these stalks and constructed them in a way which is pretty much optimal for the task. Boring out the middle would eliminate the mechanical integrity, as would shaving down one end. The only alternative is to put a spacer inside the prism at one end, but this eliminates the strength and rigidity of the closely coupled triple.

I don't like to compromise performance, so I don't use head shells. Besides that, my Mayajima Zero mono lacks the ultimate refinement of the Koetsu, so I don't use it much, and now that I have the Epoch, won't be using the Koetsu so much.

The bearing end of the tonearm is a plate of Panzerholz, which is attached to the air bushing plate (2024 alloy aluminum) with 4 machine screws. The bushing plate is attached to the air bushing (20mm NewWay) with a copious amount of elastomeric glue (M1). Counterweight is silver on a #10 steel machine screw.

@pindac  Looked up the links, thank you. The researchers used pampas grass fibres, interestingly. These seem to have been harvested from the stalks, much denser than what I used, The stalks are about 15% the density of a fibre bundle, and more rigid than balsa of the same density - I was going to try balsa next, after the pampas grass experiment failed - except that it didn't. That's evolution for you.

So I use pampas grass in the same way that nature intended: as a longitudinal whole - the same reason that premium Japanese walking sticks are made from biologicals which have been forced to grow in a certain shape - say a walking stick. Or so I have read.

Wonder why no-one is using elastomerics inside a pampas grass matrix? Well, we are.

The Reed Statement that the P'holz is a near perfect material for a Tonearm Wand is one that I have not seen before.

Interesting that the Company refer to it as Tankwood, as this is the name that Kaiser Speakers have adopted for it in their literature. I have not seen it referred to as this name in other places. (Panzer in German is Armoured in English).

I made it known before I encouraged a Wood Wand user to try out a P'holz Wand and they have not looked back.

I also have been demo'd a Tonearm where P'holz was being used to produce the parts usually that have a metal to perform a function. The P'holz version was noticeably improved and notable for the noise that seemingly had disappeared.

Metal on Metal interfaces do have a audible signature when used at the critical places in a Analogue Source, maybe even the metal body of a Cart' coupled to a Metal Headshell is also a contribution. I have seen AT and others have models with a embedded damping/dissipation material on a earlier model Headshell to transform energies and later models have the Diamond Hard Coating (Technihard) to transform energies.

To Americans, the word “Panzer” is synonymous with “tank”, owing to WW2 history, regardless of the true meaning in German. My guess is that the word panzerholz may be copyrighted such that some other manufacturer of a similar product is driven to call it tankwood. Using this material in a tonearm wand necessarily results in a rather high effective mass. So it’s not the best for high compliance cartridges, if you worry about that issue.

No Worries over here in the UK where many folk in the East of England are very German in their origins genetically.

Great Big Foreheads are an Anglo Saxon trait.