Resolving CD Transports Crowd Sourcing


Hi everyone! A couple of years ago I purchased my endgame CD transport- a Pro-Ject CD Box RS2T. Loved almost everything about the unit--highly resolving presentation, dead quiet background, balanced placement of instruments in a believable 3 dimensional soundstage, and  the synergy it had with my components. In fact I loved the transport so much I had two of them because Pro-Ject quality control and customer service is the pits. After almost a year of hassles, I'm swearing of Pro-Ject.

I'm in the market for a replacement CD transport that has the same qualities of the Pro-Ject minus the quality issues and customer service.

PS Audio, Jay's Audio, CEC, Audio Research (which are CD/DAC units) come up in my search. What are your thoughts? With all the bells and whistles the Pro-Ject was around $3300, so that gives you an idea of my budget, though I could go higher.

Thanks in advance!

128x128wharfy

So, if the issues are corrected, how would one find out, without purchasing and hoping you got a good one? 

What are everyone's thoughts? 

David,

I’d only buy from a retailer who has a clearly stated return policy. It’d be ideal to compare in your system with the ARC CD6 SE you’re enjoying currently.

Charles

"So, if the issues are corrected, how would one find out, without purchasing and hoping you got a good one? "

If it were me before I took another chance ( I wouldn't) I'd call the dealer I bought it from and ask what their present take on the quality/returns is. I'd also call a couple of other dealers and ask the same. I would preface my question with the fact that I have had to return 2 of them already. I would not discuss with them the responses received from Project as to not prejudice their responses. Compare and contrast for yourself the dealer(s)' and Project's responses; and then decide whether or not you want to take another chance.

@facten 

Good advice. I understand why you wouldn't. I also understand why David is contemplating another try. He's lived with it and has experienced its brilliant sound quality. 

Charles

@charles1dad - I shouldn’t have interjected "I wouldn’t" into the comment as what I would do under the same circumstance that he encountered doesn’t matter. The rest I still recommend considering before shelling funds out. Project’s responses seem to downplay and minimize the issues versus responding with a more customer centric view of responsibility and defined assurance of  problem resolution.