What To Do?


I started using a new tech earlier this year.  Nice man, seemed very knowledgeable about the vintage amp i took to him for repair.  After I got the piece back from him, another issue occurred, and I took the same amp back to him in early June for repair.  Since early July he has not taken any of my calls or responded to texts/e-mails asking for updates. I've been as firm as i can without being threatening and have offered to come retrieve the item unrepaired. But again, crickets for 4 months.

I spoke with the person who referred him to me, and he said that he's physically fine but just has a lot going on.

I live a little more than an hour away, so tracking him down in person is not a viable option. At this point, what should I do?  I'm thinking that filing a police report is my only option.  Would the police deal with something like this?

 

nicholsr

@nicholsr Just another idea:  First off, nobody is that busy that they can't spare a minute or two to float you a quick call and/or send you a quick text message providing some sort of information on the status of your repair.

Secondly, the idea of sending written communication via registered mail or the like is a very good idea.  If push comes to shove, this documentation will seal the case in small claims court.  However, if it is accurate that mail is not received at this person's shop, which I doubt, and you do not have his home address, then you could try this:  You could contact the police in the jurisdiction of this guy's repair shop, explain your dilemma and ask if they would be so kind as to give you his home address.  If, for some reason (e.g.  confidentiality/privacy; etc.), the police wouldn't or couldn't share his home address with you, you could ask them or the police in the appropriate jurisdiction to do something called a "wellness check" to make sure this guy is OK.  In the process, they would explain why they were there and why they were checking up on him.  If need be (e.g.  small claims litigation), this police report would be good documentation, as well.

P.S.  Keep track of your expenses in trying to smoke this guy out.  This would also be claimable in small claims.  Good Luck!

small claims is bogus where your lawyer may have unreasonable attorney fees towards the price of the equipment that is extremely questionable and judge would not issue you full refund of attorney fees. it's a game of a chance where you likely will just lose and the odds are not in your favor by very far even if you are 100% right.

spending an hour to drive there might be essential, because you still want to see if the place is even being attended. maybe it's already abandoned and there's an eviction notice or many-many factors merge... In case of eviction notice, you can buy the entire equipment for nearly-NOTHING and make profits

I'd send him a letter with receipt conformation stating date and time when you will be at his place to take your unit back home.

 

That’s exactly the reason I gave up my vintage gear except speakers. No one left who repairs them as a main business. In 2021 I waited 4 months for a minor repair with communication only when I forced it. No more. Good luck. 

@cleeds 

Being persistent on the time you need for something else is a LARGE BURDEN and only works if you are retired.

I don't plan to retire at all.