Fading Background Vocals Conundrum


So here's an interesting one...perhaps someone has an idea of what's happening and why.

System about a month ago....Turntable --> Aesthetix Rhea Signature phone stage --> Primaluna Dialog Premium integrated --> Focal Kanta 1 speakers

A couple of weeks ago, in starting to move from an integrated to separates, I bought a used ARC Reference 6 preamp.  That now sits between the Rhea and the Primaluna which is now just acting as a power amp.

The ARC is a beautiful piece and I love it but I have noticed some peculiar results.  When I play Steely Dan's "Turn That Heartbeat Over Again" from the "Can't Buy a Thrill" album, the vocal on the line, "Now the food here ain't so good no more" are greatly recessed, as in barely audible.  There's another line that has a similar result but otherwise all is fine.

My turntable has two tonerarms / cartridges and the result is the same with both.  I also have two different pressings of "Can't Buy a Thrill" and the result is the same with both.

When I remove the ARC from the chain the line is back to normal.  When I stream the song from the Wiim Pro --> Gustard A22 --> ARC --> PL it sounds fine and normal.

I've noticed some other odd interpretations of albums as well but this one definitely seems to be the most pronounced.  What am I missing here?  Any thoughts?

Thanks for your help.

paulietunes
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@tablejockey do you mean did I try different inputs on the ARC?  No I didn't but I'll give it whirl.

@ghdprentice thanks for your thoughts given your experience with ARC preamps.  That's kind of what I was thinking initially as well.  The problem I'm having is that the difference is so stark.  That one line is so incredibly recessed that it almost disappears.  Is it possible to attach an audio file to this thread that I record on the phone?

Alright, I figured it out.  And as I suspected it was a case of dumbass operator error.  

The ARC being new to me, I'm able to connect the Rhea and DAC to it via XLR cables that I just purchased.  The Rhea has two pairs of XLR outs and I inadvertently plugged both XLR cables into both right outputs.  So that one line on that track comes predominantly through the left channel, I couldn’t hear it.

I've been listening to the right channel on both speakers for two weeks now!  Glad it was an easy fix and thank you both for chiming in.

OP,

Great!  It is great when you solve a problem like this and there is a really simple fix!