Tbg - I tweeted to agon a question about nuking my old virtual system last week, as support had no idear. The next day a product manager (not support) wrote me a coherent reply, noting a major site makeover they're doing in a few months. That will fix many problems apparently.
Ergo: maybe tweets are a better means? Worth a shot?
Ergo: maybe tweets are a better means? Worth a shot?