Good points. I like the approach by some companies (AGD) to put their electronics in hard cases. Very effective.
Besides the BBB how do you fight claim resolution against FedEx
I shipped a subwoofer to a buyer with FedEx and despite packing it with hard foam and double boxing it, the subwoofer was damaged in transit, most likely dropped. FedEx denied my $350 claim. Interestingly, I was the receiver of a subwoofer that was damaged in transit a few weeks ago. It seems that FedEx is not too good at shipping fragile items. Has anyone had such experience withe this company and were you successful in your claim? thanks.
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Shipping large, heavy, sensitive items is problematic, and expensive, at best. As a seller, I do everything I can think of to minimize my risk of shipping damage, which takes time and costs money, so I eventually became more conservative wrt buying/selling large stuff. Considerations include:
Unfortunately, my only suggestion for your current situation is to persistently work FedEx's system, provide any documentation you have of the suitability of the packaging, damage to the packaging upon delivery, and/or the purchase of insurance and, if they still offer no suitable resolution, ask them what you should have done differently in this case where even double boxing was not sufficient to prevent damage by their shipping process (i.e., at what point is the shipper responsible to prevent damage to an adequately packaged item?). |
- 17 posts total