2. speakers
  3. 1435312324

Anyone receive Focal Utopia speakers with defects?

I recently took delivery on a pair of Focal Utopia Scala speakers. I bought these new from a authorized dealer and have been waiting years to be able to get the chance to own these.

I have had a few pair of speakers from Focal before, mostly Electra line and have been very pleased with the quality, fit and finish. So I figured moving from a $11,000 a pair to a $30,000 a pair of speakers I could only expect that quality to be even better.

the day I received them I had my brother drive a two hours to help me along with my fiancée help unpack. I took every precaution so that these speakers would come out of the boxes as they when in. Luckily everything went as planed and they were unpack without incident.

First off I noticed that they only had a white sock coving then. Now when I looked up pictures I've noticed a clear plastic wrap on the Utpoia line, mine didn't have this. Also noticed I didn't have a blue foam surround on the plinth. This could be that the Scala doesn't come with these as do the higher end models, or that they maybe and early production run? I only say this because of the low serial number. Being that just over 300 (15B0003xx)

Next thing I noticed that they speakers had a white dry powdery substance in the joints and around the speaker input and even on the tweeter metal cross section.

I've since then have gone over the paint and have noticed a lot of blemishes, even chips around the lower speaker input/level control. So far I have four what look to be 2" lines where it looks to me like something rubbed against the speakers. These looked like they can be buffed out and shouldn't be a problem. Also around the speaker input/level control I found three chips in the paint where it looked like it was forced in to it position along with plastic coming up from under this piece as well. Two areas in the metallic flake coat of paint where it was smeared and has no metallic look to it. Then was touched up with black paint and then lacquered. Lastly I have hazy spots where the white sock cover rubbed the lacquer and looks like the speaker has acne. I'm guessing this is why they have the plastic wrap on them now?????

I'm not try to imply anything by this, to my belief they were unopened and were sold to me under truthful means. I really do like these speakers, but just expected so much more from a $30,000 pair of speakers. I am still cleaning what I think is wax out of the joints in the speakers and just unhappy with the over quality. I have contacted Focal and am hoping for a solution to the hazy spots. Maybe they can be buffed out. I'm just waiting to hear from them because I would hate to make them worse.

I am very happy with the sound. I can say they are better than my last pair of 1037be electras as far a sound quality. I am by no means a rich man and it took me a long hard time to aquire these. I am reaching out to see if any other Focal Utopia owner(s) has noticed any of these issues?

Thank you for any information, Jon
yamahafirth
exron
111 posts
 
I am sorry to say but I really have to agree with Henrycai.
This sounds like you received either a demo pair that was used in a dealer's listening room, or a pair that came from a previous owner who took them out of the box and returned them for unknown reason's because a company like Focal who I much admire would never ever box up a pair in the condition you described. I have been down this road before and can say if one opens a box and the products just doesn't look right, it probably isn't. If it was me, I would insist the dealer take them back and give you another brand new Factory sealed pair. You will then feel great again like 10 tons was just taken off your shoulders.
Man, I wouldn't mind owning that model you have.
Best of Luck to you.
deceiver777
11 posts
 
What is wrong with this acoustics , I think it repainted and dealer earned on the resale of the used speakers , call him and let him come and takes this stuff to his house and listen to - and brings you a new from factory .

It reminds me of a dead car Mercedes , and then recovery and repainted - the same price the same business .
timrhu
2,779 posts
 
Agree with Henrycai completely.

If these were new, they were B stock. Does Focal even do that?
jazzcourier
205 posts
 
One thing that troubles me about this(actually there are several things that trouble me)is that you mention "cardboard"...I have to believe that these speakers must have originally shipped in wooden crates with a protective mold to insulate the speakers.I have a pair of original design Focal Utopia's from the 90's and they were crated and shipped from France.Two big wooden Crates like a Vampire movie,big as coffins.When I bought these at a bankruptcy auction,bascially new for 6,000.00,they had no defects even though they had been stored for years after little use the condition of the enclosure was darn near pristine.
It is hard to believe that Focal would ship a delicate,expensive speaker in cardboard.Maybe I am missing some new cardboard that superman could not violate?
Another point,and to me this is the biggie on this deal....start negotiating with the seller for a monetary compensation for the speaker damage or they will be returned at his expense.We are talking 5 grand here bare bones compensation,at least,that is where I would start and if it goes nowhere get those speakers ready to go down his throat or up his whatever.If you are not a good negotiator,find someone who is,and get the ball rolling.
You need to get mad behind this and it sounds like you are treating this like a fender bender in a supermarket parking lot.Bottom line,your costly purchase has been greatly devalued right out of the box for ant resale.Go forward with nails out!
fplanner2000
616 posts
 
I also agree with Henrycai. There is no way these are new and even B stock would be better packed by Focal. They also would not send them out with chipped paint unless this was an "as is" sale. Obviously these speakers have been out of the box before and if you bought them knowing this, you really have no complaint, because you wouldn't have paid retail for these. OTOH, if you bought these as "new" and paid accordingly, these need to go back, regardless of how shiny you can get them. Biggest concern would be resale value, plus you may have some hidden structural integrity issues down the line, depending upon how the paint got chipped, etc. Good luck.
More to discover