Nordost repair


Anyone know if Nordost will do repairs on used, non dealer/private sale cable?

I'm awaiting an email response from them, perhaps someone has insight on what Nordost will/will not do?

I have a feeling my 9 year run with a  FREY II phono cable purchased for 1/3 of list is about to get expensive.

I'm hoping repair cost will make sense to do IF, possible. 

 

tablejockey

OEM cables have serial numbers on the cable and matched to the OEM packaging label. NORDOST will review and verify that cable OEM provenance first .,., it is my understanding that they won’t do alterations or repairs otherwise.

If for any reason that the authenticity cannot be easily verified , the only sure-fire to remove all doubt is to first remove the connectors and then strip back sheathing ,as thy may have to cut back the ends , and then physically examine it ,

It is also my understanding that DIY altered altered cables (b eg shortened / cut / changed connectors with non OEM done connectors) could be similarly. refused unless it was so done by NORDOST.

intuitively, if they are legit, all good …. NORDOST will prepare a quote for you to approve and prepay. Shipping cost both ways is your expense.. If any are determined to be fakes, they will be culled out badly, with the risk that they will be destroyed.

I’d be curious to know what the Nordost guys say. Please keep us posted. 

@akg_ca is correct.  Nordost will repair any legally purchased cable under warranty to the original owner.  Cables purchased on the secondary market, that have not been altered, will be serviced by Nordost.  Counterfeit cables sent to Nordost will be destroyed and not returned.